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Frequently asked questions

  • The wet spots that you see are not really wet spots. The spots are caused by shrinkage and air bubbles that occur as the wax is cooling inside the container. Part of the wax pulls away from the glassware and sticks to the container giving it this particular look.

     

    It is more common with paraffin wax but can also occur with soy. This is very common even in expensive candle lines.

  • You should replace your wax melt once it loses its scent. This is normal as the heat will help dissolve the scent over time.

  • We are sorry to hear this. If your package and items arrived damaged, please contact the mail carrier and file a claim. Be sure to keep your order receipt for proof of purchase

    1. Choose the Right Location: Place your reed diffuser in a location with good air circulation. Avoid placing it near vents, fans, or open windows, as drafts can disperse the scent too quickly.

    2. Select an Appropriate Room Size: Consider the size of the room when choosing your reed diffuser. Larger rooms may require multiple diffusers or larger bottles to effectively disperse the fragrance.

    3. Flip the Reeds Regularly: To refresh the scent and maintain its strength, flip the Reeds every 1-2 weeks. This helps to redistribute the fragrance oil and keeps the scent continuously flowing.

    4. Keep Away from Heat Sources: Avoid placing the reed diffuser near heat sources such as radiators or direct sunlight, as heat can cause the fragrance to evaporate more quickly.

    5. Use Quality Diffuser Oil: Ensure you're using high-quality diffuser oil specifically designed for reed diffusers. Cheaper oils may not disperse fragrance effectively or may have a shorter lifespan.

    6. Monitor Liquid Levels: Check the liquid level in the diffuser regularly and top it up when necessary to maintain a consistent scent throw. Be careful not to overfill, as this can lead to spillage.

    7. Clean the Reeds: If you notice the fragrance weakening despite regular flipping, it may be time to clean the reeds. Gently wipe them with a paper towel or cloth to remove any dust or buildup that could be inhibiting scent diffusion.

    8. Rotate the Reeds: If flipping the reeds doesn't seem to refresh the scent, try removing and replacing them with fresh reeds. Over time, reeds can become saturated with oil and lose their effectiveness.

    1. Trim the Wick: Before lighting your candle, trim the wick to about 1/4 inch (0.6 cm) in length. This helps prevent smoking, and soot and ensures a clean, steady flame.

    2. Keep the Wax Pool Clean: Allow your candle to burn long enough for the wax pool to reach the edges of the container. This prevents tunneling and ensures an even burn. Make sure to extinguish the candle if the wax pool reaches close to the container's edge to prevent overheating.

    3. Burn Time: Avoid burning candles for more than 4 hours at a time. Extinguish the flame if it gets too close to the container or if the candle begins to smoke excessively.

    4. Avoid Drafts: Place your candles away from drafts, as they can cause uneven burning, flickering, and dripping.

    5. Use Candle Snuffers: Instead of blowing out candles, use a candle snuffer to extinguish the flame. Blowing can cause hot wax to splatter and may create a lingering smoke smell.

    6. Reposition Wicks: If the wick shifts or leans while burning, gently reposition it while the wax is still warm but not fully melted.

    7. Store Properly: Store your candles away from direct sunlight and heat sources, as this can cause them to soften, melt, or lose fragrance.

    8. Keep Away from Flammable Objects: Always place candles on stable, heat-resistant surfaces away from flammable materials such as curtains, fabrics, or paper.

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